Terms of Use
This policy outlines how we provide services.
Last updated: 22 June 2026
Effective: 22 June 2026
These Terms of Use ("Terms") are a binding agreement between you and Speaklarity Ltd ("Speaklarity", "we", "us", or "our"), a company registered in England and Wales (company number , registered address ). They govern your access to and use of our website at https://speaklarity.com and our communication-coaching application and related services (together, the "Service").
Please read these Terms carefully. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility
To use the Service you must:
be at least 18 years old;
have the legal capacity to enter into a binding contract; and
not be barred from using the Service under any applicable law.
If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms, and "you" includes that organisation.
Your account
You must provide accurate information when registering and keep it up to date. You may register with an email and password or by signing in with Google.
You are responsible for keeping your login credentials confidential and for all activity that happens under your account.
Accounts are for a single individual. Do not share your account or let anyone else use it.
Tell us promptly at support@speaklarity.com if you suspect any unauthorised use of your account.
The service
Speaklarity is an AI-powered communication-coaching tool. It lets you record spoken answers, speeches, and roleplay sessions; it transcribes them; and it generates automated feedback and scores (for example, structured STAR-method analysis, delivery metrics, and filler/hedging analysis) to help you practise and improve.
Some features may be offered as beta or experimental features and may change or be withdrawn.
We may add, change, suspend, or remove features of the Service at any time. We will try to give reasonable notice of significant changes that adversely affect you.
The Service depends on third-party providers (including transcription and AI providers); their availability is outside our control.
Subscriptions, billing, and payments
Plans
We offer a free tier (FREE) and paid tiers (CLEAR and CRYSTAL CLEAR). Paid plans are billed on a per-minute and/or subscription basis as described at checkout and on our pricing page.
Payments via Paddle
Our payments and order fulfilment are handled by Paddle, which acts as the Merchant of Record and reseller for purchases made through the Service. When you buy a paid plan, you are also agreeing to Paddle's buyer terms, and Paddle (not Speaklarity) processes your payment, issues your invoice, and handles applicable taxes. We do not receive or store your full card details.
Renewals, changes, and cancellation
Paid subscriptions renew automatically for successive billing periods until you cancel.
You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.
We may change prices or plan features. We will give you reasonable notice of price changes, which take effect at your next renewal. If you do not accept a change, you may cancel.
Refunds and your statutory rights
Refunds (if any) are handled in line with the applicable Paddle and Speaklarity refund policy. Nothing in these Terms affects your mandatory statutory rights as a consumer, including, where they apply, your rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If you are a UK/EU consumer buying a digital service, you may have a 14-day right to cancel. Because the Service is supplied digitally and immediately, by starting to use a paid plan within that period you ask us to begin supply immediately and acknowledge that you lose the 14-day cancellation right once the service has been fully performed, and that for any partial performance you may be charged for what you have used.
Your content and the license you give us
You own your content. As between you and us, you keep all rights in the recordings, transcripts, notes, and other material you create or upload ("User Content").
To run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, transcribe, analyse, and display your User Content for the purpose of providing and operating the Service for you, and to share it with the service providers described in our Privacy Policy for that purpose.
You also grant us a licence to use de-identified and aggregated information derived from your User Content to operate, improve, and develop the Service. We do not use your recordings or transcripts to train third-party / foundation AI models. (See our Privacy Policy for details.)
Your responsibilities for User Content. You promise that:
you have all rights needed to upload your User Content and grant the licence above;
your User Content does not infringe anyone's rights or break the law;
if your recordings include the voice or personal information of any other person, you have their consent; and
you will not include sensitive personal information that you do not want processed as part of the Service.
You are solely responsible for your User Content and for keeping your own copies. We are not a backup service.
6. Acceptable use
You agree not to:
use the Service for any unlawful, harmful, fraudulent, or abusive purpose;
upload recordings of other people without their consent, or any content you do not have the right to use;
upload content that is illegal, infringing, defamatory, harassing, or that contains malware;
attempt to reverse-engineer, decompile, scrape, or extract source code or models from the Service, except to the extent the law does not allow that restriction;
probe, scan, or test the vulnerability of the Service, or breach or circumvent any security, authentication, rate-limiting, or usage limits;
use the Service to build a competing product, or resell or commercially exploit it without our written permission;
use bots, automated means, or any method to place unreasonable load on the Service; or
misuse the AI features (for example, attempts to generate unlawful content or to manipulate the system).
We may investigate and take action — including suspending or terminating accounts — for breaches of this section.
7. Our intellectual property
The Service, including all software, models, design, text, graphics, the "Speaklarity" name and logo, and all related intellectual-property rights, belongs to Speaklarity Ltd or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. We reserve all rights not expressly granted. You may not use our trademarks without our prior written permission.
Feedback or suggestions you send us are given voluntarily, and we may use them without obligation to you.
AI feedback - important disclaimer
Speaklarity provides automated coaching feedback to help you practise. You understand and agree that:
the feedback, scores, and analysis are generated by automated AI systems and may contain errors, omissions, or inaccuracies;
the Service is not professional, career, recruitment, employment, legal, medical, psychological, or financial advice, and is not a substitute for advice from a qualified professional;
we do not guarantee any outcome — including any job, interview result, promotion, sale, or other result — from using the Service; and
you are solely responsible for any decisions you make based on the Service.
Third-party services
The Service relies on, and may link to, third-party services (including Google, AssemblyAI, and Paddle). We are not responsible for third-party services, and your use of them may be subject to their own terms and privacy policies.
Privacy policy
Our Privacy Policy explains how we collect and use personal data. By using the Service you acknowledge that we process personal data as described there.
11. Suspension and termination
You may stop using the Service and close your account at any time.
We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Where reasonable, we will give you notice and an opportunity to fix the problem.
On termination, your licence to use the Service ends. We will handle your personal data as described in our Privacy Policy, including deleting User Content in line with our retention practices. Sections that by their nature should survive termination (for example, Sections 5 (licence in respect of already-processed content), 7, 8, 12–16) will survive.
12. Disclaimers
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI feedback will be accurate or complete.
This section does not limit the statutory rights you have as a consumer, which cannot be excluded under applicable law.
13. Limitation of liability
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law (including, for consumers, liability under the UK Consumer Rights Act 2015).
Subject to that:
we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, data, goodwill, or anticipated savings;
we are not liable for any loss arising from your reliance on AI feedback or from your inability to access your User Content; and
our total aggregate liability to you arising out of or relating to the Service and these Terms is limited to the greater of (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) £100.
14. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Speaklarity Ltd and its officers, employees, and agents from claims, damages, and reasonable costs arising from your breach of these Terms, your misuse of the Service, or your User Content.
15. Changes to these Terms
To the extent permitted by law, you agree to indemnify and hold harmless Speaklarity Ltd and its officers, employees, and agents from claims, damages, and reasonable costs arising from your breach of these Terms, your misuse of the Service, or your User Content.
16. Governing law and disputes
Governing law
These Terms and any dispute arising out of them or the Service are governed by the laws of England and Wales.
Where claims can be brought
You and we agree to the exclusive jurisdiction of the courts of England and Wales. However, if you are a consumer, you may also bring proceedings in the courts of the part of the UK or the EU/EEA country where you live, and you benefit from any mandatory consumer-protection rules of that country; nothing in these Terms removes those rights.
Trying to resolve disputes first
Before starting formal proceedings, please contact us at support@speaklarity.com so we can try to resolve the matter informally.
Class and representative actions
To the maximum extent permitted by applicable law, you and we agree that disputes will be brought in an individual capacity and not as a claimant or class member in any purported class, collective, or representative proceeding. This waiver does not apply to the extent it is prohibited by law, and it does not remove any mandatory rights you have as a consumer, including any right to participate in collective proceedings or to bring a claim in the courts of your home country.
17. General
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any prior agreements.
Severability. If any provision is found unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.
Notices. We may give notices through the Service or by email to your registered address. Send notices to us at support@speaklarity.com.
Third parties. Except as stated, no one other than you and us has any rights under these Terms (the Contracts (Rights of Third Parties) Act 1999 does not apply).
18. Contact us
General: support@speaklarity.com
Privacy: privacy@speaklarity.com
Post: Speaklarity Ltd,
